Last Oct 24, 2018, Hilton Manila, first Hilton Group in the Philippines, finally opened it doors to Filipinos. They are located infront of ResortsWorld Manila and beside Holiday Inn Express (former Remmington) and soon to open Sheraton Hotel.
I am a Gold Member of Hilton Honors and still had points from my previous business trips and so I decided to book for an overnight with my husband and baby for the November 1 holiday. At first I was thinking of booking Conrad again since we had a good experience there. However, I also have good experience in other Hilton hotels and since this one is newer, I decided to book Hilton instead using my mobile app. Booking was a breeze, and it was cool that you can request items in advance like baby cot, pillow types for free, you can also request for flowers, wines for a charge in case you want to surprise your companion.
We booked the overnight for Nov 1-2 as this was a holiday. Check in time was 3pm which is a bit late compared to the normal 2PM of other hotels. Since it was a holiday and we did not have any other plans, we went there earlier, around 11 AM and try our luck for an early check in.
Do your research first since we had to do another turn since parking entrance is before the Hilton main entrance. The parking entrance is just right after you turn right at Newport Blvd. and is in the 5th floor. Since there’s still construction ongoing, the environment/smell is a bit hazardous. Good thing there’s not much cars yet so you can park near the entrance. Parking is free if you are staying in the hotel, you just need to have the ticket validated.
There’s no direct access from the parking to the main entrance, you need to go out of the elevator which is right beside the inspection area for your luggage. A bit inconvenient given we have a baby with us. We had to use another door for the baby because baby cannot pass through the machines. The ground floor lobby is a bit small and dark but they were still able to put a cafe as their lounge area. Upon entering, we were greeted by the staff and escorted us to the lobby at the 3rd floor.
Check in was fast, though we came in early, the front desk made a few calls to give us a room right away. We were upgraded to a pool view. I must note though that the requests I made previously via the app weren’t considered as the room did not have the crib I requested for my baby. I called the concierge to bring me one instead.
The room is big (though Conrad for me is bigger), King bed with couch and center table, desk, large tv, walk in closet, separate toilet and shower and a bath tub. See video below for the room.
The staff were courteous and very enthusiastic, they explained everything very well, even if some amenities are still in the works. There were just some things that were unexpected during our stay like the cockroaches in our room near the bathroom area. At first they just swept it but when we saw new ones when we came back, they put insecticide this time. This was addressed by their Duty Manager, Ms. Pearl and their General Manager as well who even called me in the room to apologize. I appreciate their gestures and I hope that the next time we stay there, it would be more pleasant. This stay was special because we were supposed to let our baby try out the pool (it will be his first time to go swimming) however, we did not stay long because we found sand paper, plastics under the water. Of course we brought it to the attention of the staff and they were very apologetic for it. A little disappointment from my end because I was expecting a lot from a newly opened hotel especially the cleanliness but they said it was probably due to the construction around the area. So let’s see next time.
Other than those mishaps, our stay was good. Staff were very friendly and accommodating. It’s good that there’s not much people yet, I hope that the service will stay the same or even improve further. My next post is on their breakfast buffet and dinner buffet. Right now, they do not offer lunch buffet yet. For this month, I think they still have a promo for dinner buffet at 50% off via Eatigo, so you only have to spend around 1200Php per person nett.